Year-round help with Nerd on Call.
For $14.99 a month your household gets two remote sessions and one house call every year, 20% off labor on any extra visit, and a text line to your Local Nerd for the small stuff. There's no contract, and you can cancel when you want (an early-cancellation adjustment may apply).
Sign me upGot family across the state who could use it? Give it as a gift
If it isn't what you hoped, cancel inside 30 days and get your first month back, as long as no included visit has been used.
- Two remote sessions a year (normally $39 apiece), by phone, with screen sharing if it helps
- One house call a year (on its own, from $110) at your registered address. If you're more than 25 miles from downtown of the city that serves you, you pay the rate difference for that first hour.
- 20% off labor whenever you need another visit
- A courtesy text line to your Local Nerd for quick questions (text only, fair use)
- 30-Day Happiness Guarantee on your first month
- No contract to sign. Cancel whenever you like (an early-cancellation adjustment may apply).
Step 1 of 2: about you
Your devices (optional, so we come prepared)
Referral or discount code (optional)
By continuing, you agree to get Local Nerd texts about your account and visits (confirmations, reminders, on-the-way notices) at the phone number above. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms and Privacy.
Already a member? Sign in
Step 1 done. Step 2 of 2, payment
By joining, you agree to the Terms of Service, including binding individual arbitration (Section 16), and the Privacy Policy.
Your account already exists at this point, so once you're in you can change your name, email or devices whenever you like.
The fine print, in plain English
What the rules come down to. Every detail is in the membership terms.
The 30-Day Happiness Guarantee
- Within 30 days of joining, a new member can get the first month refunded in full.
- It only applies if you haven't used an included remote session or in-person visit. Questions sent on the text line don't count as a visit.
- It's once per household and covers the first month's dues only. Parts and extra visits you paid for are not refunded.
- To use it, cancel and tell us within 30 days, at 713.325.5922 or hello@texnerd.com.
The text line is a courtesy
- It's for short, simple questions by text. It is not a phone help line.
- Replies usually come within one business day, often sooner. We aim for that but can't promise it, and it isn't meant for anything urgent or an emergency.
- When something takes real troubleshooting, a screen-share or hands-on time, it becomes a remote or in-person visit, at 20% off for members.
- Fair use means reasonable, personal use for the devices in your own household. We may suggest a visit instead, and we may pause texting that runs all day or at business scale.
Why "cancel anytime" has one adjustment
- The two remote sessions and the house call that come with the membership are worth more than a few months of dues.
- Cancel whenever you like; you just won't end up paying less than the regular price of the visits you used. Use an included visit and cancel before your dues have paid for it, and we bill the difference one time (the early-cancellation adjustment). It never goes above that visit's regular price: $39 for remote, or $110 to $145 in person depending on distance.
- When your dues have passed the value of the visits you used, there's no adjustment at all. Never used a visit? Then there's nothing to settle.
- Once a membership is canceled, a new one can begin 12 months later. Sometimes we can waive that wait, so ask.
Billing
- $14.99 a month, billed through Stripe to the card on file, renewing on its own until you cancel. Monthly charges are not pro-rated or refunded, except under the 30-Day Happiness Guarantee for your first month.
- Included visits reset each year on the date you signed up, and unused ones don't carry over.
Questions about Nerd on Call
Something else on your mind? Call or text 713.325.5922.
The included visits
What do the included visits cover?
Every membership year comes with two remote sessions and one in-person visit. They're counted on their own, so a remote session never uses up the house call, and the house call never uses up a remote session. Each remote session covers its first 30 minutes. The house call covers the first hour at the $110 rate; if you're 25 to 50 miles from downtown you add $20 for that hour when you book, or $35 from 50 to 75 miles.
Extra visits and remote help
What do members pay for an extra visit?
20% less. An extra remote session comes to $31 instead of $39. An extra house call is $88 within 25 miles of downtown, $104 from 25 to 50 miles, and $116 from 50 to 75 miles.
How does a remote session go?
It always starts with us calling you at the time you booked. If we need to see your screen, your Local Nerd walks you through sharing it. You can save a few minutes by installing NerdConnect from texnerd.com/connect ahead of time; on an iPhone or iPad, get the free Nerd on Call app instead, and the call and the screen sharing both happen in the app.
Where do house calls take place?
Only at the service address on your membership. If you move or need it changed, call or text us and we'll update it. It can't be changed while you're booking.
Canceling
Can I cancel whenever I want?
Yes, from your account or by getting in touch with us. Canceling stops the monthly charges, and your benefits last through the time you've already paid for. If you've used an included visit, the early-cancellation adjustment may apply once.
Repairs and signing in
Will you fix something that's broken?
Yes, when broken means slow, frozen, locked out, not connecting, or not doing what it did last week. We fix that at your house or by phone. Hardware repair is the exception: cracked screens, dead parts, anything that has to be opened up and soldered. If that's the problem, we'll tell you plainly and point you to a good hardware shop.
How do I sign in, and what if I lose my PIN?
Sign in with your phone number and the PIN you pick. Forgot it? Call or text 713.325.5922 and we'll confirm it's you and reset it.