A Local Nerd for Longview
Longview, Kilgore, White Oak, Gladewater, Hallsville, Marshall, Henderson and Gilmer, out to Carthage, Jefferson and Mount Pleasant. Type your ZIP when you book and the page tells you whether a Local Nerd drives to your address and exactly what the visit costs.
A 30-minute remote session is $39 and handles most computer, phone, email, password and account problems without anybody driving. In-person visits open here as soon as a Local Nerd is based in Longview. If that could be you, we'd like to hear from you.
Nerd on Call is $14.99/mo and you can join in Longview today: the two remote sessions and the texting work right now. Your included in-person visit starts when we open Longview. One-off remote help is $39 for 30 minutes.
If it plugs in and nobody can figure it out, we can help.
Ask anything you like. We'll explain what we're doing while we do it.
Wi-Fi that reaches the whole house
Dead spots, a router in the wrong place, a network nobody can get onto. We fix the coverage first, before anybody tells you to buy faster internet.
Computers that have gotten slow or strange
The machine that takes four minutes to start, the file that vanished, the update that won't finish. We sort those out and set up a backup while we're there.
TVs, streaming and “where did my channel go”
Streaming is confusing and there are too many apps. We'll get it working and leave you with something you can run without a manual.
Phones and tablets, set up your way
Setting up a new one, moving everything across, photos, passwords, and making the text bigger without breaking anything.
Learning it at your own pace
Some visits are all teaching, and that suits us fine. We go through it with you until it makes sense and you can do it on your own.
Doorbells, cameras and smart home gear
Cameras you can pull up when you need them, a doorbell that rings the right phone, a thermostat that keeps its schedule. We set it up and explain it once.
Printers that won't print
Wireless printers are badly designed, and it isn't your fault. We'll get it printing and scanning and leave it that way.
Scams, pop-ups and “is this email real?”
Pop-ups, fake warnings, emails that want you to click. We'll clear it out and show you what to look for so the next one doesn't get you.
What tech help looks like around here.
Longview and Kilgore grew up on the East Texas oil field, and the older houses close in are brick and frame with plaster walls and the router wherever the cable came in. Marshall has its own old brick around the courthouse square, and out in the pines between the towns it's houses set back from the road, where the first question is which internet service reaches you at all.
Patient, unhurried help, especially for the 55+ crowd.
A lot of people here spent careers at the plants, the oil field or the hospitals, and plenty have been in the same house for decades. We sit down, go at your pace, and write things down if you want them written down.
Towns we reach in Longview, Marshall & Northeast Texas.
Our service area is measured in miles from downtown Longview, and the hourly rate steps up the farther we drive. That is 57 towns across Texas, covering Gregg, Harrison, Rusk, Upshur, Panola and Titus counties.
| Band | Towns | Rate when open |
|---|---|---|
| Within 25 miles | Longview, Judson, White Oak, Gilmer, Kilgore, Gladewater, Easton, Hallsville, Laird Hill, Tatum, Diana, Harleton, Ore City, Henderson, Overton, New London, Big Sandy, Marshall, Joinerville, Beckville | $110/hr |
| 25 to 50 miles | Woodlawn, Avinger, Lone Star, Scottsville, Jefferson, Clayton, Karnack, Carthage, Long Branch, Elysian Fields, Pittsburg, Minden, Waskom, Hughes Springs, Cason, Daingerfield and 12 more nearby towns | $130/hr |
| 50 to 75 miles | Winfield, Mount Vernon, Nacogdoches, Joaquin, Center, Martinsville, Woden, Shelbyville, Chireno | $145/hr |
Not sure which band you're in? Check your ZIP and you'll see the answer for your address before you book anything. Want to talk it through first? Have a Local Nerd call you first, free and with no obligation.
Help for a parent who lives in Longview.
Somebody two states away is worried that Mom can't get the TV back to normal, or that Dad keeps getting locked out of his email. You can arrange it for them. Book the session or gift a membership and we'll handle it with them directly, at a time that suits.
Send a NerdWhat people in Longview ask us.
Does somebody come out to Longview?
The ZIP check when you book answers that for your street: if a Local Nerd comes out to your address, the visit books at the rate shown. The list on this page marks every town a Local Nerd reaches today.
I'm in Carthage or Mount Pleasant. Is that too far?
No. Our service area is measured in miles from downtown Longview: Kilgore, Marshall and Henderson are inside the closest band, Carthage, Jefferson, Pittsburg and Mount Pleasant are in the 25 to 50 mile band, and Nacogdoches and Center are in the outer one. This page lists every town by band.
I'm in Tyler. Is that this page?
No. Tyler, Lindale, Whitehouse and Bullard have their own page, measured from downtown Tyler. Enter your ZIP when you book and it lands on the right one.
How much does tech help cost in Longview?
Remote help is $39 for a 30-minute session, and that's what works in Longview today. When in-person visits open here, they'll be $110 an hour within 25 miles of downtown Longview, $130 in the 25 to 50 mile band and $145 from 50 to 75 miles, and the higher rate is how we pay for the drive. A $39 deposit will book an in-person visit, with the rest charged after your Local Nerd finishes and you sign off on the work. Nerd on Call membership is $14.99 a month and includes two remote sessions and an in-person visit a year, plus 20% off anything extra. You always agree to the rate before we start.
Do you help older adults in Longview with technology?
Yes. One-on-one help for older adults is work we like. We go at your pace, and we'll write the steps down for you to keep.
Do you fix broken devices, or just set things up?
We do. Most of what people call broken is a setting, an update, an account or a connection, and we fix those. Screens, batteries, parts and data recovery from a failed drive are somebody else's job, and we'll tell you that up front.
Every town is better off with a Local Nerd who lives there.
We look for a Local Nerd who knows the area, likes people, and is good at explaining things. Set your own availability, keep the majority of every booking, and help your neighbors. See what being the Local Nerd in Longview involves or apply here.