A Local Nerd for El Paso
El Paso from the Westside and the Upper Valley to the Northeast and the Eastside, with Canutillo, Anthony, San Elizario and Clint, out to Fabens and Tornillo. Type your ZIP when you book and the page tells you whether a Local Nerd drives to your address and exactly what the visit costs.
A 30-minute remote session is $39 and handles most computer, phone, email, password and account problems without anybody driving. In-person visits open here as soon as a Local Nerd is based in El Paso. If that could be you, we'd like to hear from you.
Nerd on Call is $14.99/mo and you can join in El Paso today: the two remote sessions and the texting work right now. Your included in-person visit starts when we open El Paso. One-off remote help is $39 for 30 minutes.
If it plugs in and nobody can figure it out, we can help.
Ask anything you like. We'll explain what we're doing while we do it.
Wi-Fi that reaches the whole house
The back bedroom with no signal, the guest network nobody can remember, the router hidden in a closet doing its best. Usually the fix is placement, and your plan is fine.
Computers that have gotten slow or strange
Slow, cluttered, full of things you didn't install. We'll clean it up, get it current, and set up a backup that runs on its own.
TVs, streaming and “where did my channel go”
New TV set up, streaming apps sorted out, remotes that work, and one clear explanation of which button does what.
Phones and tablets, set up your way
New phone and everything is in the wrong place. We move it all across, sort the photos out, and make it readable again.
Learning it at your own pace
We'll slow down or write the steps out for you whenever you ask. Learning it once beats calling somebody every month.
Doorbells, cameras and smart home gear
Doorbells, cameras, speakers, thermostats and lights, set up so they notify the right phone and you can find them when you need them.
Printers that won't print
Wireless printers drop off the network all the time. We'll get yours connected, printing and scanning, and explain why it keeps disappearing.
Scams, pop-ups and “is this email real?”
If something on the screen is trying to scare you into calling a number, that's the scam. We'll clean it up and show you how to recognize it.
What tech help looks like around here.
A lot of El Paso is block and stucco, which keeps the heat out and the Wi-Fi in, so the room the router sits in gets a great signal and the rest of the house doesn't. Kern Place and Sunset Heights near UTEP are older houses and rentals; the Eastside and the Northeast are newer subdivisions, built fast and built big. The fix usually starts with where the router sits.
Patient, unhurried help, especially for the 55+ crowd.
El Paso has a lot of military retirees who stayed after Fort Bliss, and plenty of households where the grandparents would like the new phone to work like the old one did. We sit down, go at your pace, and write things down if you want them written down.
Towns we reach in El Paso & the Borderland.
Our service area is measured in miles from downtown El Paso, and the hourly rate steps up the farther we drive. That is 10 towns across Texas, covering El Paso and Hudspeth counties.
| Band | Towns | Rate when open |
|---|---|---|
| Within 25 miles | El Paso, Fort Bliss, Canutillo, Anthony, San Elizario, Clint | $110/hr |
| 25 to 50 miles | Fabens, Tornillo, Fort Hancock | $130/hr |
| 50 to 75 miles | Salt Flat | $145/hr |
Not sure which band you're in? Check your ZIP and you'll see the answer for your address before you book anything. Want to talk it through first? Have a Local Nerd call you first, free and with no obligation.
Help for a parent who lives in El Paso.
Somebody two states away is worried that Mom can't get the TV back to normal, or that Dad keeps getting locked out of his email. You can arrange it for them. Book the session or gift a membership and we'll handle it with them directly, at a time that suits.
Send a NerdWhat people in El Paso ask us.
Do you come on post at Fort Bliss?
Yes. Tell us when you book that the visit is on post and we'll work out the access details with you ahead of time, so nobody's stuck at the gate.
Does somebody come out to El Paso?
The ZIP check when you book answers that for your street: if a Local Nerd comes out to your address, the visit books at the rate shown. The list on this page marks every town a Local Nerd reaches today.
I'm in Fabens or Fort Hancock. Is that too far?
No. Our service area is measured in miles from downtown El Paso: Canutillo, Anthony and San Elizario are inside the closest band, and Fabens, Tornillo and Fort Hancock are in the 25 to 50 mile band. This page lists every town by band.
How much does tech help cost in El Paso?
Remote help is $39 for a 30-minute session, and that's what works in El Paso today. When in-person visits open here, they'll be $110 an hour within 25 miles of downtown El Paso, $130 in the 25 to 50 mile band and $145 from 50 to 75 miles, and the higher rate is how we pay for the drive. A $39 deposit will book an in-person visit, with the rest charged after your Local Nerd finishes and you sign off on the work. Nerd on Call membership is $14.99 a month and includes two remote sessions and an in-person visit a year, plus 20% off anything extra. You always agree to the rate before we start.
Do you help older adults in El Paso with technology?
Yes, and please ask. We take our time and we don't assume you already know what a setting is. Tell us you'd like to understand it and we'll teach you as we go.
Do you fix broken devices, or just set things up?
We fix them. Slow, frozen, locked out, won't connect, won't print: that's the job. The one thing we don't do is open a device up to replace a screen, a battery or a part. If that's what your problem turns out to be, we'll tell you as soon as we know.
Every town is better off with a Local Nerd who lives there.
We look for a Local Nerd who knows the area, likes people, and is good at explaining things. Set your own availability, keep the majority of every booking, and help your neighbors. See what being the Local Nerd in El Paso involves or apply here.